Online Shopping Terrible customer service

<p>I order online groceries and cleaning consumables from Pick n Pay Online for our company (150 people) for many years now but since the shops were consolidated into one "dedicated online fulfillment store" - ordering has become a nightmare! The first month, there were terrible shortages of products but i still excuse it as it was the first month. The second month that i ordered, no problem. But now again, the nightmare is back as the bulk of the items that need to order are "NOT AVAILABLE". I have contacted Customer Care to find out what the problem is and was told they were unable to scan the items. I called again today - still not able to supply the items i need in bulk but i was told that i can go and buy it personally at the store!! The reason you are online - is so that i do not have to go the store and try and carry around 60 packs 2.5 sugar, or 30 packets of tea and Rooibos and other cleaning products. Basically this is really really bad customer service! Apparently Pick n Pay has no clue when this will be sorted out so what are we - your customers - supposed to do????? I need to order by latest Monday 27th to be able to restock the company. It is definitely time that another big brand store starts an online ordering system as Pick n Pay's service is **********. </p>