Online Shopping - stock issues
<p>I placed an order with Pick n Pay online shopping. When my order was delivered there was no bread, milk or chicken - how can Pick n Pay have NO bread or milk at all? My fresh cream was broken and not replaced (I ordered cream again and it was never received).</p> <p>Surely chicken is also not a rare item to request? I queried this and was told I need to place another order to get these items which I did. Yet again NO chicken. I struggle to belive that Pick n Pay has no chicken available?</p> <p> </p> <p>Also I ordered two Status deoderants and only one was delivered.</p> <p> </p> <p>I have queried this with them but still no feedback has been received.</p>
Good day Mrs. Margaux Needham ,
Thank you for choosing Pick n Pay.
Please accept our apologies for the poor online service received.
We apologize for the unavailability of certain products due to the relocation of our online fulfillment business. This is a massive undertaking and no easy feat to move and consolidate all our current Gauteng fulfillment stores into one dedicated online fulfillment store.
The reason for the move is primarily to improve product availability for our online customers. By having a dedicated fulfillment store we will no longer have to compete for stock with our in-store customers and will give us greater control over the range and availability of stock we offer our online customers.
This has resulted in a situation where some products have become temporarily unavailable whilst we are busy with the transition. The online team have experienced a few teething issues, as with any move of this size, which has obviously impacted our customers.
We are confident we will be able to offer a much better experience with improved stock availability and levels of service once we have completed this move.
We appreciate your patience and value you as a Pick n Pay customer.
Kind regards,
Vanitha Venketas
Good day Mrs. Margaux Needham ,
Thank you for choosing Pick n Pay.
Please accept our apologies for the poor online service received.
We apologize for the unavailability of certain products due to the relocation of our online fulfillment business. This is a massive undertaking and no easy feat to move and consolidate all our current Gauteng fulfillment stores into one dedicated online fulfillment store.
The reason for the move is primarily to improve product availability for our online customers. By having a dedicated fulfillment store we will no longer have to compete for stock with our in-store customers and will give us greater control over the range and availability of stock we offer our online customers.
This has resulted in a situation where some products have become temporarily unavailable whilst we are busy with the transition. The online team have experienced a few teething issues, as with any move of this size, which has obviously impacted our customers.
We are confident we will be able to offer a much better experience with improved stock availability and levels of service once we have completed this move.
We appreciate your patience and value you as a Pick n Pay customer.
Kind regards,
Vanitha Venketas