Online Shopping - So much for service/convienance

I decided to my make life easier and save time for myself especially during this busy life, i took 2 hours out of my day to put together a shopping list my delivery was scheduled for Monday 29th February. The debit order came through on my cheque account with a lower value i then called the call centre only to find out that there was a list of R600 goods they dont have, i asked the consultant how would i have known they said i would need to call nobody will let me know. I stayed optimistic and rcieved my delivery at exactly 18h00 which was very prompt thanks to \Take a lot\" i then had to go through the whole list and realized that there were so many things that was on the list that i did not order or that was swopped out for something completely different and more expensive. I then sent these goods with the driver and he asked me to write down all the returned products on his list and the funds will be reversed. A week later i decided to call the call centre, chatted to Nicholas and he says that if i dont calls they wont know to reverse the goods and i asked is he not interested in understanding why i am returning, he said its probably cos i dont want it!!! "