1 reviews | Active since Jan 2017
Online Shopping Registraion A Disaster
<p>While trying to register for online shopping a prompt came up to say that I would be sent a OTP to continue with my registration, 10 days later I am still waiting for this OTP via sms. I then called the call centre and was assisted in the registration process, 10 minutes on my cellphone! The assistant also sent me an OTP which never came and she then sent the OTP via email, I then recieved an email saying that I had sucessfully been regsitered, while the call centre helper was on the line she gave me my username and password.</p> <p> </p> <p>Needless to say I have now tried to log in using that username and password and it says that it is invalid.</p> <p> </p> <p>I refuse to call the call centre again and use my cellphone while waiting for another 10 minutes for PnP to get their act toegther. It is the most annoying, disorganised service I have ever seen, logging onto the bank is easier than trying t register and log on with PnP online shopping.</p> <p>I woud take my business elsewhere but we are suckered into using PnP so that we can get Vitality points through Discovery, I cannot believe that Discovery would be associated with such a poorly run corporation!</p>
Good day Charlene,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
An online shopping consultant will be in touch shortly to assist you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Charlene,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
An online shopping consultant will be in touch shortly to assist you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
