CW
Claire W

1 reviews | Active since Feb 2014

09 Oct 2015, 07:39

Online shopping ref ***

While I love your online shopping service, there has never been a satisfactory turnaround time with anything you need to query after the fact.<br> Please refer to my two emails sent to [Email Removed]<br> I am still waiting for resolution on the missing items from my shop on 21 SEPTEMBER. R271.96. Staff member called me more than a week ago to say it would be resolved on the same day. If easier, please pass a credit in the form of smart shopper points and confirm when done.<br> The delivery person said my notes would be submitted the morning after which would be 22 September. It is now 9 October!!<br> Thank you

0
Replies (1)
Pick n Pay
Pick n Pay's reply09 Oct 2015, 12:07
Official
Hello ClaireWJ,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***