Online shopping providing poor service- late for each delivery

<p> </p> <p>It seems that this branch cannot deliver ontime. They also do not phone their customer to notify them of delays.</p> <p>Now twice in a row they more than 1 hour late. They are late at least 2/3 times.</p> <p>Whats the point of offerring a time schedule if they cant keep to it?</p> <p>My orders for my school are large and we schedule staff to help unpack. Now the deliver is late, who is going to unpack it? We cannot get hold of the driver and we do not even know if they will still deliver today.</p>