Online Shopping - Pick n Pay
<p>I do not understand how a huge retail company like Pick n Pay can not sort out there online shopping problems and issues! If its a service you cant cope with....dont offer it! Just about every month is a problem with some excuse on why they do not deliver on time, wrong day and then of course items that have just not arrived! Order was placed on Monday 26th June 2017 for delivery on Wednesday 28th June 2017 - and i get an email now at end of day Wednesday to tell me that they have technical issues and wont be able to deliver my order today....disgusting! If this was a once off issue i would prob. accept this but there are issues just about every month.... Online shopping is suppose to offer convience to your customers, however telling a customer on the day that their delivery wont arrive is a joke and kind of missing the whole point as now i will have to go to the shop to get urgent goods that i was expecting! Thanks for nothing! </p>
Good day Tanya,
Thank you for taking the time to write to us about your concerns.
Please accept our sincere apologies for the poor online service experience. We are busy addressing this with our online team.
We value you as a Pick n Pay customer and appreciate your feedback to improve our services.
Kind regards,
Vanitha Venketas
Good day Tanya,
Thank you for taking the time to write to us about your concerns.
Please accept our sincere apologies for the poor online service experience. We are busy addressing this with our online team.
We value you as a Pick n Pay customer and appreciate your feedback to improve our services.
Kind regards,
Vanitha Venketas
