1 reviews | Active since Apr 2013
Online shopping pathetic
<p>I have been ordering online for convenience purposes for a few months however not once has my full order been delivered due to them claiming they have no stock yet when I drive to local store, stock is unlimited and available? What is the point of paying for delivery when costs me time and petrol to drive to nearest store to fulfill my order online shop claims is unavailable. Costing me delivery charges and petrol. Fed up with pnp online shopping!!!</p>
Good day Cassandra,
Thank you for taking the time to write to us.
Kindly note that Online orders are fulfilled by our Dotcoza Warehouse and not your local PnP store.
Certain items may show as available when placing your order however at the time of your order being picked they could possibly be out of stock.
Customers are therefore given the option to select for substitutes to be provided should the preferred item be out of stock. Please take note that the pricing of the substituted item may vary from the original item selected.
We are continuously working on improving our Online service and order fulfillment.
Please accept our sincerest apologies for the inconvenience caused.
Kind Regards
Anwar Mooideen
Good day Cassandra,
Thank you for taking the time to write to us.
Kindly note that Online orders are fulfilled by our Dotcoza Warehouse and not your local PnP store.
Certain items may show as available when placing your order however at the time of your order being picked they could possibly be out of stock.
Customers are therefore given the option to select for substitutes to be provided should the preferred item be out of stock. Please take note that the pricing of the substituted item may vary from the original item selected.
We are continuously working on improving our Online service and order fulfillment.
Please accept our sincerest apologies for the inconvenience caused.
Kind Regards
Anwar Mooideen
Thanks for addressing my complaint. However I think PNP need to seriously upgrade their order process and ensure when customers place their ONLINE order without receiving a message that product is out of stock, they ensure what has been ordered with NO SUBSTITUTE ticked, be delivered. Clicks & Woolworths Online orders work that way so cannot understand why PNP should be any different!
Thanks for addressing my complaint. However I think PNP need to seriously upgrade their order process and ensure when customers place their ONLINE order without receiving a message that product is out of stock, they ensure what has been ordered with NO SUBSTITUTE ticked, be delivered. Clicks & Woolworths Online orders work that way so cannot understand why PNP should be any different!