online shopping order ***

My first time online shopping with PnP. On Sunday night I ordered for +/- R.1350. Paid with S- shopper points +/- R930 and the rest with Debit card. System accepted card. Set delivery date and then tried to amend it 3/4 times. PnP website froze every time. Phoned help line and left message to amend delivery ( Sunday night ).<br> No call back Monday morning. phoned h-line late morning and arranged delivery for Tuesday after lunch till late.<br> Tuesday about 3pm got call that my card is declined. Possible reason, system does not accept cards with pin needed. Asked to redo order with other card, now same order amounts to +/-R1600. I complained, and asked for reinstatement of old amount, declined by management . PnP records all conversation , please listen to all, to understand, I cannot state everything here in writing .The H-line operators were all friendly and helpful, but the System and Management not. For now I will use my Smart Shopper points and visit PnP possibly for the last time. It seems ,that the System app**** by PnP don't allow for any courtesy , and the wrongs are only with the customer. A disgruntled, possible (Ex) PnP Shopper.