1 reviews | Active since Nov 2014
ONLINE SHOPPING NO- SHOW
Last time I ordered groceries from P n P I waited three days after my delivery slot for my stuff to arrive. I forgot about that. Ordered last Wednesday and the delivery slot I chose was Friday between 12 - 13 hours. I paid and waited for the delivery because I had a breakfast Saturday morning but everything was in the little delivery van on its way to my house. I received an email with details and all happiness. When I got home after work and just in time to start preparations ----- NOTHING ----- I, while crying, phoned and the guy who said he will phone the delivery man and try for Saturday morning at ten. Yippee they will be just in time so that my guest can help to carry groceries into the house! I said no they can deliver Monday morning at 10. Saved by WOOLLIES Friday night where we bought the food for the brekkie. I Came home this afternoon rushing into the kitchen to hug my long lost, paid for, by now a little limp an not fresh, but at last home at foodies -----NOTHING------ I phoned and lady said she will phone mr delivery. I will go to Nataniel's shop. Asked for a refund (R4350.00) and that it will be the end of me and Pick n Pay
Please accept our sincere apologies for this very poor On Line shopping experience, and for the inconvenience this caused you.
I have escalated this matter to our On Line shopping management team, who will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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Please accept our sincere apologies for this very poor On Line shopping experience, and for the inconvenience this caused you.
I have escalated this matter to our On Line shopping management team, who will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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