hM
hilda M
1 reviews | Active since Jul 2011
08 Nov 2018, 09:14
ONLINE SHOPPING - no refund - being given runaround
order no: ********** 820 due for delivery on 26 October 2018. I bought online & the groceries were not delivered on time- I had booked 2pm slot and driver only came after 5pm. By then the office was closed. I aksed for refund & was told refund will be processed. Each time I call the helpdesk I am told the goods have not been returned to warehouse so I cant get a refund yet. It is now 8 November 2018 & still no refund.
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Replies (2)
Pick n Pay's replyOfficial
09 Nov 2018, 13:16Good day Hilda, Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you with order ***0.
We have done a follow up for you and we are pleased to advise that the online store has processed your refund on 08/11/2018.
Your tax credit note number is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
We have done a follow up for you and we are pleased to advise that the online store has processed your refund on 08/11/2018.
Your tax credit note number is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
Pick n Pay's reply09 Nov 2018, 13:16
Official
Good day Hilda, Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you with order ***0.
We have done a follow up for you and we are pleased to advise that the online store has processed your refund on 08/11/2018.
Your tax credit note number is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
We have done a follow up for you and we are pleased to advise that the online store has processed your refund on 08/11/2018.
Your tax credit note number is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
hM
hilda M's updateReviewer Update
12 Nov 2018, 14:11Thank you for your prompt response, I received my refund in full on Friday 9 November 2018.
hM
hilda M's update12 Nov 2018, 14:11
Reviewer Update
Thank you for your prompt response, I received my refund in full on Friday 9 November 2018.