1 reviews | Active since Mar 2017
Online shopping leaves much to be desired...
I recently ordered my groceries online for the first time (and chose PNP to do so) & the whole process has been very disappointing. I registered a time slot and they completely neglected to show up... A day later I called the call-center to inquire as to what was going on, and they kept me on hold for 20 minutes while they were trying to figure it out. They were running massively behind schedule & completely forgot to update me. When the groceries eventually got delivered it was 4 items short & they promised to deliver these within 72 hours. 3 Days later I called the call-center again, was put on hold for 18 minutes while they were trying to figure out what was happening. It is now 1 week after the order was placed & I still have not received the 4 items which have been paid for in full. And I guess I will have to call the Call-center again :-(
Good day Jenna,
Thank you for taking the time to writ to us.
Please accept our sincere apologies for the inconveniences experienced with your recent online order.
We have done a follow up with the online shopping team and have been advised that a refund was processed on 07.11.2017.
Credit note number: ***
Items refunded : County Fair Crumbed Breasts Fillet x1 @ R33.00
No Name Frozen Diced Carrots x1 @ R 7.89
Pnp Extra Lean Beef Mince x2 @ R86.17
Please allow 3-5 working days before the refunded amount reflects in your account as your bank may have internal process to follow before making the refunded amount available to their clients.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Jenna,
Thank you for taking the time to writ to us.
Please accept our sincere apologies for the inconveniences experienced with your recent online order.
We have done a follow up with the online shopping team and have been advised that a refund was processed on 07.11.2017.
Credit note number: ***
Items refunded : County Fair Crumbed Breasts Fillet x1 @ R33.00
No Name Frozen Diced Carrots x1 @ R 7.89
Pnp Extra Lean Beef Mince x2 @ R86.17
Please allow 3-5 working days before the refunded amount reflects in your account as your bank may have internal process to follow before making the refunded amount available to their clients.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas