1 reviews | Active since Dec 2017
Online Shopping issue
An order was placed for a one day special on Monday 18 December 2017. A system error then caused the order on Wednesday to be cancelled. After numerous phone calls I am now informed that it is impossible to re-instate my order or generate a new order with the same price. Using the system to cancel an order without discussing the cancellation with me is not on the cards for me. This is some of the worst customer treatment I have seen in a long time. Doing online shopping this way is not working for me.
Good day Pierre,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We have followed up with our online team about your cancelled order and were advised as per below.
- The payment was rejected by your bank with a message stating " Do not honor"
- You will need to speak to your bank to find out the actual reason for them rejecting the payment as there could be various reasons that is not disclosed to us (eg. your card could have reached its daily withdrawal limit or insufficient funds in your account)
Please take note that payment for goods purchased online is not deducted on the day that the order is placed but on the day that goods are invoiced which is normally done either the day before delivery or on the day of delivery.\
Should the amount set aside by you bank not be available to you, please speak to your bank to give them authority to release these funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Pierre,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We have followed up with our online team about your cancelled order and were advised as per below.
- The payment was rejected by your bank with a message stating " Do not honor"
- You will need to speak to your bank to find out the actual reason for them rejecting the payment as there could be various reasons that is not disclosed to us (eg. your card could have reached its daily withdrawal limit or insufficient funds in your account)
Please take note that payment for goods purchased online is not deducted on the day that the order is placed but on the day that goods are invoiced which is normally done either the day before delivery or on the day of delivery.\
Should the amount set aside by you bank not be available to you, please speak to your bank to give them authority to release these funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas