1 reviews | Active since Sept 2015
Online shopping - horrible customer service!!!!
Online shopping - Bad customer service
Dear Pick ‘n Pay
I do online shopping for a reason! I don’t want the inconvenience of going to the store! I order my groceries online and 3 of my items were not delivered. The delivery guy said I shouldn’t worry the stuff will be delivered the next day because they have been busy and he was not given the cooler box that had my stuff. When I called the call centre to confirm what he said I was told that you will refund me because the items are less than R500??? What nonsense is that?! You made a mistake by not delivering my stuff so why do I need to be inconvenienced? Now I need to go to the store to buy 3 items or I must reorder online and pay the delivery fee again??? I do not accept your apology, I want my items delivered!
This is terrible customer service!!!
Last month the butter melted and smeared the other products, the delivery guy apologized and said that they will redeliver, when I called to confirm I was told the same nonsense that I was told today... the items are less than R500. Whose fault is it and why am I being punished???
Fix this! Deliver my items, I do not accept your apology! Rectify this without inconveniencing me as your valued client!
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error on the site. We have done a follow up with our management team and have been advised that a refund has been processed for the missing items in order ***6
Your refund was processed on 04.12.2018. Please feel free to email the Online Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error on the site. We have done a follow up with our management team and have been advised that a refund has been processed for the missing items in order ***6
Your refund was processed on 04.12.2018. Please feel free to email the Online Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team