LN
Linda N

1 reviews | Active since Jul 2011

21 May 2015, 15:41

ONLINE SHOPPING DISASTER

SICK AND TIRED OF WOODMEAD BRANCH OF ONLINE SHOPPING. THIS IS A HYPERMARKET, HOW CAN THEY BE OUT OF STOCK OF EVERYTHING ???<br> <br> HALF THE ORDER IS ALWAYS OUT OF STOCK - WHICH I SOMEHOW DO NOT BELIEVE. FOR EXAMPLE I ORDERED 4 PACKETS OF PRIDE SAMP AND BEANS AND ONLY RECEIVED 1 PACKET. THIS DOES NOT MAKE SENSE TO ME AT ALL. WOODMEAD ONLINE SHOPPING IS DRIVING ME CRAZY.<br> <br> IF THEY WOULD JUST SHOP FROM MY CLOSEST STORE BEING LONEHILL THEN ALL THE PRODUCTS WOULD HAVE BEEN THERE.<br> <br> I CANNOT BELIEVE A HYPERMARKET CAN BE OUT OF STOCK OF HALF MY ORDER WHEN LONEHILL HAS IT ALL. IT DOES NOT MAKE SENSE.<br> <br> MAYBE THE SHOPPERS AT WOODMEAD NEED TO CATCH A WAKE UP.<br> <br> IF THEY COULD HAVE LET ME KNOW THAT HALF MY ORDER WAS UNAVAILABLE I WOULD HAVE SAID PLEASE CANCEL IT AND I WOULD HAVE SHOPPED ONLINE AT WOOLWORTHS.<br> <br> NOW I HAVE TO GO TO PICK N PAY LONEHILL TO COMPLETE THE ORDER AND I HAVE JUST HAD SURGERY AND THAT IS WHY I WAS SHOPPING ONLINE IN THE FIRST PLACE.<br>

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Replies (1)
Pick n Pay
Pick n Pay's reply21 May 2015, 16:08
Official
Hello Service007,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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