online shopping department an absolute disgrace

order number ***

On the 7th November I bought a washing machine online and chose a pickup slot for between 3 and 4, I went there at 3 to pick up and was told to come latest at 16:05 I went there at 16:10 and a lady by the name of Petronella said the washing machine was not there she called a guy to assist me. The came asked for my order of which I did not have, he said his going to make a call and come back to me I waited for that for more than 30 minutes I went to look for a manager who put me on the with online people and spoke to Ayanda who **** to me and said the reason the washing machine was not at the store was because the payment rejected I offered to send my bank statement to show the payment went off she just said I must go to my bank, I asked her what is the reason for the rejected she could not answer me.

I am very disappointed and frustrated that I had to pay R300.00 for transport only to get there and to be told such now I must pay R300.00 again, You guys don’t deliver because should you guys had delivery in my area I would not be having this issue of paying another R300.00 Pick and Pay did not call me and tell that there’s a delay on the delivery please don’t come I wouldn’t have wasted R300.00

And what frustrates me even if for someone to lie and say something that is not on her system and for the clueless staff at Ottery, Ayanda she even refused to give the phone to her manager saying there’s nothing he can do.

Today Sihle advised me that the payment went off successfully and that there’s a delay I find it very strange for Pick n pay employees not singing the tune on one order.