CS
Chantell S
1 reviews | Active since Sept 2016
25 Jul 2019, 08:39
ONLINE SHOPPING DELIVERY: NO ITEM, NO REFUND
On order ***3 my Digitech 20m Extension Reel 10a 1.0mm was not delivered, although I was charged for it. I have contacted Pick 'n Pay 6 times and it's now 23 days later, and still no refund or delivery. They have since stopped replying to my emails.
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Pick n Pay's replyOfficial
29 Jul 2019, 11:44Good day Chantell,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Online Team and have been advised that they have processed a refund for you on 25.07.2019. Your credit note number is ***.
Kindly allow 3 - 5 working days for this amount to reflect in your account.
Kindly allow 3 - 5 working days for this amount to reflect in your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply29 Jul 2019, 11:44
Official
Good day Chantell,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Online Team and have been advised that they have processed a refund for you on 25.07.2019. Your credit note number is ***.
Kindly allow 3 - 5 working days for this amount to reflect in your account.
Kindly allow 3 - 5 working days for this amount to reflect in your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team