Online Shopping Delivery Late and Warm

<p>Ordered Groceries from Pick and Pay Online. This is the second time we have tried it. The first time everything went quite well. Gorceries were on time in an insulated van to keep them cool. Nothing was left off the list and all went impressively well.</p> <p> </p> <p>The second time (Tuesday, 15th June) was a disaster. The delivery van firstly did not pitch up at all and we had to call to find out what the delay was after 40 minutes of hearing nothing. The driver eventually arrived 1 hour and 30 minutes later than the arranged slot with the groceries WARM in the back of a bakkie. We were house bound on the evening of a public holiday because Pick and Pay could not be bothered to deliver on time with no call or explanation to explain the delay.</p> <p> </p> <p>They had also left an item off the list ACCIDENTALLY which we had to fight to have delivered the next day. This item was stocked and was a mistake of Pick and Pay. The attitude was, "Pick and Pay will just refund you" which would mean I would have to now go to the shop and buy the missing item. This would have totally defeated the point of ordering Online. After paying R75 for this delivery you can imagine that we were not impressed with this at all. We finally got the item delivered the next day after having to argue with the call centre. </p> <p> </p> <p>In summary paying R75 for delivery that arrived 1 hour and 30 minutes late, warm and incorrect is unacceptable. Having to argue to get Pick and Pay to rectify THEIR mistake as well is also unacceptable. </p>