SB
Sheri-lee Brown
1 reviews | Active since Jan 2013
26 Aug 2019, 10:59
Online Shopping Delivery Issue
I had an online shopping order delivered on the 27th July 2019. The driver parked in front of my garage (without permission) and broke my garage light when he opened the truck door to unpack my groceries. I have contacted the call center on 3 occasions and was advised that someone would be in touch with me by last Friday 23rd August. I have not had any response.
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Replies (2)
Pick n Pay's replyOfficial
26 Aug 2019, 11:53Good day Sheri-lee,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you with your recent online order. We have done a follow up on this with our Online Team and have been advised that this has already been escalated to the Online Logistics Team. They will be in contact with you once they have done an investigation in to this matter with the delivery company. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you with your recent online order. We have done a follow up on this with our Online Team and have been advised that this has already been escalated to the Online Logistics Team. They will be in contact with you once they have done an investigation in to this matter with the delivery company. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply26 Aug 2019, 11:53
Official
Good day Sheri-lee,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you with your recent online order. We have done a follow up on this with our Online Team and have been advised that this has already been escalated to the Online Logistics Team. They will be in contact with you once they have done an investigation in to this matter with the delivery company. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you with your recent online order. We have done a follow up on this with our Online Team and have been advised that this has already been escalated to the Online Logistics Team. They will be in contact with you once they have done an investigation in to this matter with the delivery company. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
SB
Sheri-lee Brown's updateReviewer Update
26 Aug 2019, 12:18Thank you for your response. Are you able to advise a possible time line for resolving this issue please? My garage light was broken a month ago and I have been waiting on a response since my first email on the 27th July.
SB
Sheri-lee Brown's update26 Aug 2019, 12:18
Reviewer Update
Thank you for your response. Are you able to advise a possible time line for resolving this issue please? My garage light was broken a month ago and I have been waiting on a response since my first email on the 27th July.