1 reviews | Active since Jan 2012
Online Shopping complaint
Dear PnP, I love shopping online. It saves me time BUT 1. Your servers are so slow...OMG...I can go nuts 2. You have out of stocks too often 3. Search facility sucks to say the least. When I select a brand, give me an All option! And trying to search takes forever!
Please upgrade your servers to speed up the experience and make sure your warehouse is stocked properly.
Kind regards Ingrid PS Do not try and blame the slow response on my pc or my line. I have a fast pc and a fiber connection :)
Good day Ingrid,
Thank you for taking the time to write to us about your concerns.
Please accept our apologies for any inconveniences caused to you.
Kindly take note that not all stores do online shopping and they very rarely draw stock from another store to fulfill an online order.
All stock available online is as per the stores current shelf stock and items available online might be out of stock on the day of delivery.
To avoid disappoints on the day of delivery you are given the choice to select that an item be substituted in the case of out of stocks.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
We will pass your message on to our online team.
Kind regards,
Vanitha Venketas
Good day Ingrid,
Thank you for taking the time to write to us about your concerns.
Please accept our apologies for any inconveniences caused to you.
Kindly take note that not all stores do online shopping and they very rarely draw stock from another store to fulfill an online order.
All stock available online is as per the stores current shelf stock and items available online might be out of stock on the day of delivery.
To avoid disappoints on the day of delivery you are given the choice to select that an item be substituted in the case of out of stocks.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
We will pass your message on to our online team.
Kind regards,
Vanitha Venketas