Online Shopping Bad Service

<br> Firstly, my order was supposed to be delivered on Saturday.I called to check what the delay was and was told that there was a problem with the online portal as the store had not prepared the order yet(Ottery Hyper).<br> <br> I then selected to have the order delivered on Monday between 16h00 and 17h00 and it was delivered outside the timeslot I selected , with half the items replaced with different items that cost up to 50% more than the original item I purchased on the website. Some items were 'not in stock although still listed on the website.<br> <br> I was also charged delivery, though the website states that the first delivery should be Free.<br> <br> Then after numerous calls by myself to the call centre to have the return goods collected, again the driver shows up outside the agreed timeslot and the goods are yet to be collected.<br> <br>