ONLINE SHOPPING A WASTE

an online order was placed on 25 March to be delivered on 31 March between 4-5pm. I called the store who sends out the goods which is the Hemmingsway Mall in East London at 17.41 only to be told by the lady who answered the call without identifiying herself that the department was closed and put the phone down in my ear. I continued to recall the branch 4 timesvand NO ANSWER Today 1 April at 9.54 i called, call was answered but put on hold - 1.17 min I called again at 9.56 was put though to the on-line shopping department and held on for 6.14 min I called again twice NO ANSWER I called again at 10.08 asked for the manager held on for 6.24 min then call was cut. I then phoned PNP head office was given the correct number which i dialed and held on for 26min and STILL NO ONE ANSWERED. On a facebook group that i belong to there is a lady who said she has been waiting 2 DAYS FOR HER ORDER. Pick n Pay WHY DO YOU OFFER THIS SERVICE?????? You definetly cannot handle online shopping Why are we you not calling us and informing us of your delays???????? Phoning your callcentre or the branch where the shopping comes from is a TOTAL WASTE OF TIME AS NO ONE ANSWERS I WILL NEVER SHOP IN YOUR STORES AGAIN