Online shopping

I used the online service to order groceries. My groceries were delivered at the right time but without bags (for which I was charged) and no refrigerated goods because they did not have cooler bags (for which I was charged). I was told they would arrive later which they didn't. I phoned the next day and was told they would arrive later and they didn't. I sent an email the following day -still awaiting a response. It is now 4 days later and still nothing. Please do not use this so-called service.