Online Shopping

I placed an order on the 24th at approximately 11:30 am via Pick Pay online store. I received confirmation via email at 11:34 that order was placed successfully and that order can be collected (on specified date) at my preferred collection point. On Monday I received a call from Pick Pay Customer Service that due to a "technical issue" on their side my order was cancelled. Subsequent to this I also received an email (Monday 28 November 2017 at 08:43!) from ********** stating that my order has been cancelled. I immediately contacted Online Shopping help to inquire as to why my order was cancelled and once again I was told that this was due to a "Technical issue" and I would have to resubmit my order but I will no longer be able to qualify for promotional prices. • Why was an email sent on Friday at 11:34 confirming that my order was placed successfully? • Why was I only informed on Monday (when the promotion had already ended) that my order has been cancelled. • Why am I being penalised for a “technical glitch” on the Pick and Pay online store. • Why must I now pay non-promotion prices for an anomaly that I had no control of? This is unacceptable and borders on ************ business practice, where the consumer now have to be negatively impacted, as a result of the service provider’s failure to deliver an efficient service. As a customer I expect Pick Pay to honour the original order at the promotional prices as it was their responsibility to timeously inform me of any issues (before promotion ended) ,it was also their “technical issue” that resulted in the cancellation of my order.