Online Shopping

Hi there

I placed an order on Black Friday for some of the specials offered at the time. This morning I received an email indicating that the payment failed and that I would be contacted by a customer service rep (which still has not happened) and giving options to redo the payment online.

When I do go back online to resubmit the payment. The pricing has now changed. I contacted the customer services for assistance and spoke to a Sindiswa. She indicated that I would no longer qualify for the discounts ordered as the payment failed. due to the reason that the specials are no longer available. All I needed them to assist with was getting the order resubmitted as I had it. The payment was not processed on the day of the order in the first place and why is it an issue to resubmit the payment in order for me to get the goods that I painstakingly sat on a website for most of the entire day on Friday as the site remained offline probably due to congestion. I had to sit on the site for hours and refresh and submit my requests countless of times and now in all likelihood entered some detail incorrectly and now all the joy I initially felt for eventually being able to process my order has evaporated into thin air.

Generally online shopping is a pleasant experience but Friday it was pretty much a pain and now that pain being felt even deeper.

I trust that Pick n Pay me be able to offer me an amicable resolution to my issue

Kind Regards

Craig