Online Shopping

<p>Purchased a DSTV on PicknPays online store. Black Friday special. No indication of SOLD OUT on site. Place order, get conformation of order via email. Think all is good so think no further about it until I recieve an SMS to collect on the following Thursday after black friday. Go to collect my item from PicknPay hyper by the sea DURBAN. Straight away the woman said, on there is no stock... another person then told her to call manager which she had to walk an find as manager wasn't answering her phone. After waiting about 10 minutes for the "Manager" to arrive.... it was a well rehe****d story.... no stock, no you were meant to collect on Black Friday, no your card didn't go through. I received an email stating my order, I didn't then think to go check to see if payment went through. As we are all aware there were masses amounts of transactions taking place. I placed several online orders with different companies, if my payment didn't go through I received an email stating this and telling me don't worry we have your order as soon as we recieve payment we will dispatch.... one even saying relax take the weekend to pay..... Pick n pay nothing,.... they even allow me to drive to fetch item without warn and expect me to be happy. I have twitted, standard respons we are looking into this.... nothing further. I have called customer care, eventally the lady said she would call me back which in fairness she did the following morning, but the attitude was the same as store manager.... sorry! I don't know where we stand from a legal point of view, but pick n pay should honour the order placed. very disappointed with the standard response. If you mess up with your marketting then you should make a plan! </p>