Online service.

On Saturday I went to Pick 'n pay to pay for Intercity Xpress bus ticket that I booked online, later that day I got a message saying my ticket was cancelled because I paid late which is not true. When I made the booking online I was already at Pick 'n pay in a line and was given 14 minutes to pay. So, since the ticket was cancelled I went back to Pick 'n pay to ask for a refund which I did not get as the lady who attended to me told me that they do not do refunds. How is that possible when my ticket got cancelled? They did not even re-book me that ticket I had to book another one elsewhere. When I went to the bus offices they told me that the ticket has been refunded immediately after being paid. Firstly, at Pick 'n pay I told that they don't do refunds. Secondly, if they did refund me why would I was time and energy seeking for something I got? Lastly, if there's anybody who says they refunded me should come forward and say so. On that day I was attended to by Sibusiso Ntuli who according to Deborah is only a cashier. Sibusiso is the one who will confirm if he did refund me or not and its impossible that I can be assisted by him then be refunded by another cashier. I'm looking forward to hearing from you.