Online ****!!!
I ordered grocery online on 26 November 2018 and was due to pick up the grocery at Boksburg Hypermarket. I did not receive all the items. I contacted their customer care on 05 Dec 2018, 24 Dec 2018 and again 02 Jan 2019. I have been promised feedback and a refund to the items that were not received. No follow up by the company who have pocketed my cash. This is just appalling service and makes the whole online experience terrible!
I STILL HAVEN'T RECEIVED A REFUND!!!!
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Pick n Pay's replyOfficial
19 Aug 2019, 15:41Good day Valerie,
Thanks for taking the time to write to us regarding your concerns.
Please accept our apologies for the delay in response.
Kindly forward us your complaint together with your order numbers to online *** to enable our Online Team to investigate further and assist you.
We currently cannot escalate your complaint as you have not provided us with the order number of this order and we are unable to pick up any recent orders on our system with the information linked to this Hello Peter profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to write to us regarding your concerns.
Please accept our apologies for the delay in response.
Kindly forward us your complaint together with your order numbers to online *** to enable our Online Team to investigate further and assist you.
We currently cannot escalate your complaint as you have not provided us with the order number of this order and we are unable to pick up any recent orders on our system with the information linked to this Hello Peter profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply19 Aug 2019, 15:41
Official
Good day Valerie,
Thanks for taking the time to write to us regarding your concerns.
Please accept our apologies for the delay in response.
Kindly forward us your complaint together with your order numbers to online *** to enable our Online Team to investigate further and assist you.
We currently cannot escalate your complaint as you have not provided us with the order number of this order and we are unable to pick up any recent orders on our system with the information linked to this Hello Peter profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to write to us regarding your concerns.
Please accept our apologies for the delay in response.
Kindly forward us your complaint together with your order numbers to online *** to enable our Online Team to investigate further and assist you.
We currently cannot escalate your complaint as you have not provided us with the order number of this order and we are unable to pick up any recent orders on our system with the information linked to this Hello Peter profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
's updateReviewer Update
06 Dec 2019, 11:13Over a year later, I still have not received my refund!!!!
's update06 Dec 2019, 11:13
Reviewer Update
Over a year later, I still have not received my refund!!!!