Online Refund

<p>To whom it may concern. I placed an online order dd 25/07/2017 and booked the delivery slot for Friday evening 28/07/2017. I don't have a car and ordered items for my mother's birthday party on the Saturday 29/07/2017. The groceries were not delivered at the allotted time and I had to rush and book an Uber the next morning to go buy all the groceries again. The delivery guys showed up the next day and called me but I explained to them that we were all out of town at my mother's birthday party. I was called again on the Monday and explained to the caller what happened and that the order needed to be cancelled. After a couple of days I called again and spoke to a Laura that said the order was never cancelled, so she put the cancellation through again. When I called now to enquire about my refund I was told that it was not processed yet and that it was being investigated. I don't understand what needs to investigated or why I am being punished. I didn't expect issues like this in this day and age and I felt foolish when people laughed at me for taking the chance to trust online shopping. Very unfortunate since, as I mentioned, I don't have a car and I would have made use of the online shopping and delivery for all my grocery needs, but now it is no longer an option. Regrettably... </p>