LM
Levona M
1 reviews | Active since May 2022
12 May 2022, 12:19
Online purchase
I've made a online purchase on the 8/05/2022 on my pnp smart shopper credit card, I've received a sms to thank me for the purchase and my credit was taken but I didn't receive any confirmation email . My delivery was scheduled for Monday morning between 9am and 1pm but I heard nothing from pnp. When I go online the items is still in the basket but my credit was taken. I contacted there customer service the number is not working the customer service email team I dealt with one person this morning a other person reply and ask me my details again I'm not getting ay assistance from anyone and the whatsapp is useless
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Replies (1)LM
Levona M's updateReviewer Update
13 May 2022, 09:58I just got a email with the reference number mentioned in your reply and it states that service request has been completed. My credit is still not back in my account so I'm still waiting for my query to be resolved
LM
Levona M's update13 May 2022, 09:58
Reviewer Update
I just got a email with the reference number mentioned in your reply and it states that service request has been completed. My credit is still not back in my account so I'm still waiting for my query to be resolved