ONLINE ORDERS-GOOD NOT SUPP**** BUT CHARGED FOR

Although I am giving an overall rating of 4 stars, I am very disappointed in one or two areas of PnP's online shopping service. On quite a few occasions, the order is incomplete yet the goods not supp**** are invoiced and charged for. This is annoying, as it entails an email or phone call from me to bring this to your attention to obtain a refund. For the most part, this is rectified reasonably quickly (3 to 5 days) at which time a credit appears on my credit card account. I currently have 2 refunds which I am waiting for: one relates to an order on 5th June, the other on 13th June. I STILL await my refund. This is NOT acceptable and is tantamount to theft. The amounts involved are not that large but it is the principle. Come, good folk, jack the service level up, please.