Online order still awaiting delivery

<p>i did an online purchase on monday for items that the store (Hyper by the sea) didnot have stock of. I was contacted on Tuesday to say that my payment of R35.00 was not sucessful. I had to redo the purchase and then await delivery for Thursday ( ref ********** ). On thurs at 9h05 i recieved an sms stating that the order was ready for pick up at my arranged time slot of 17-18h00. i get to the store only for the person at the online dept (sandile) to tell me that my item was not recieved by the store. I then get sent to a lady at the customer care and she contacts the head office (ref ********** 432). I was told that i will be contacted today, 10.02.2017. After receiving no telephone call, i dial the online number ********** 288 and speak to Ayanda. She advises that my order was not sent through so she contacts the store to which she is told that the store has no stock of the item. I did the online order as i know the store has no stock and assumed it will be ordered from a store that does as delivery was only a few days later. She says i can cancel the order if i wish!What kind of customer service is this! I wait 5 days for an order that i could have purchased from Checkers!! Pick n pay has no custermer loyality what so ever!! Why advertise a product online if there is no stock available at any pick n pay country wide!!!!! i dont know which is worse having to shop online and send through my banking details or having to deal with incompetenat perople!!! Disgusting service!!</p>