Online order not received

I placed an order at 10:05 on 24/02/2024 on the Pick n Pay ASAP app. 2 hours later and I still have not received my order so I call the contact centre whom advised that they will allocate another driver to the order and this is 12:10. At 13:10 I call back again as the order is not received but I am debited. The agent says that she will contact the store and come back to me. And now almost 14:00 and still no order or update.

I can’t even log onto the app anymore as it says Hold tight we will be back soon. How frustrating ? No sense of urgency or customer service. Doubt customer service even exists these days.