JS
Jay S

1 reviews | Active since Feb 2017

10 Feb 2017, 09:39

Online Order - Lack Service -Delivery to parked car!

<p>I placed an order for delivery on the <strong>5th Decmeber 2016.</strong></p> <p>Number of calls to the call center and been told that they will follow up and advise what is the problem and they will speak with the shop and the logistics.</p> <p> </p> <p>Detail is the driver arrived at my house couple hours earlier than requested to delivery the order. (No one was home) hence we specified a delivery time...</p> <p>Only to find out that the driver hand my delivery to a blue car that pulled into my drive way claiming they know me!!!!</p> <p> </p> <p>Till now I still have not gotten a refund or my order. 2 days ago (8th Feb) I was promised by the online call center that someone in management will be resolving this.</p> <p>WHAT AJOKE!!!!!</p> <p> </p> <p>PNP Online - Here is the order number if you care to do anything about it ********** </p> <p> </p> <p> </p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply10 Feb 2017, 15:33
Official

Good day Jay,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate Online Shopping experience.

We are following up on the incident and will be in touch with feedback.

Kind Regards

Anwar Mooideen

JS
Jay S's update17 Feb 2017, 10:51
Reviewer Update

Good Morning Anwar,

Thank you for your prompt response and the 10 Feb (8days ago)

However there is still NO Resolution to the pathetic response it will be followed up!!!