ME
Mandy E
1 reviews | Active since Nov 2018
23 May 2020, 10:42
Online order just canceled no reason
***, my online order i placed a month ago to ensure i get a slot was canceled. I called the call center spoke to Mandisa and was advised they cannot say why. I look at my bank account there is more then enough funds..... Yet i was charged R8. 50 for insufficient funds BUT the online order agent Mandisa spoke to says thats not the reason!!! My order was due today 23 May between 9 and 13:00. I neef this order please re instate the whoke order its a huge long order. It was not my fault but im willing to pay extra to ensure it gets delivered today
Hi, thank you for contacting the Pick n Pay call centre, your call with reference *** has been created and will be actioned accordingly.
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Pick n Pay's replyOfficial
25 May 2020, 07:14Good day Mandy,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you with your recent online order. We have done a follow up on this with the call center and have been advised that you will need to contact your bank as they had failed to authorize the reservation amount for your online order. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you with your recent online order. We have done a follow up on this with the call center and have been advised that you will need to contact your bank as they had failed to authorize the reservation amount for your online order. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply25 May 2020, 07:14
Official
Good day Mandy,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you with your recent online order. We have done a follow up on this with the call center and have been advised that you will need to contact your bank as they had failed to authorize the reservation amount for your online order. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you with your recent online order. We have done a follow up on this with the call center and have been advised that you will need to contact your bank as they had failed to authorize the reservation amount for your online order. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team