Online order fail

I placed an online order with Pick N pay on 5 February 2019 for delivery 9 days later on 14 February for an event I was hosting on Valentine's day, also because no delivery for last week was available. I followed up on my delivery on 14 Feb as I had not gotten the usual sms notification to say my delivery was on it's way. I got no response form the online call centre that I called 4 times that day. Staff either cut the call or put me on hold indefinitely and no one could tell me the status of my order nor did anyone respond to my online email enquiry. Today I got a call centre agent, Nosiphiwe who went the extra mile and found out that stock is not available that's why delivery had not been done. Why am I disappointed? 1.It took Pick N pay 9 days to discover they had no stock, but when you do online shopping, they can tell you immediately if stock is available or not 2.My account has already been debited , but no one has the decency to contact me to say sorry, no delivery this week for you 3. I still do not know when my delivery is going to happen and no one at Pick n Pay seems to know this either 4. I planned a function and had to double up on my spend and I was late as I was waiting for a delivery yesterday that never happened. 5. I do not want a refund, I want what was ordered delivered and I want to know when I can expect delivery I do online shopping with Pick n Pay all the time and this is the worst service ever, I am greatly disappointed. You had 9 days to deliver my valentines order in full and on time Order ********** 084