1 reviews | Active since Mar 2009

03 Mar 2017, 08:05

Online Order Delivery Time Incompetence

<p>So this is not the first time happening. Schedule a delivery time and pay for that scheduled time but goods get delivered much later without communication or explanation. This incident was on the 1st of March 2017. Scheduled for 11am to 12pm. If the store did not claim the authorization to my credit card I would not have known the order was late. Only after 2pm. So phone online orders and they claim it is a problem with the delivery company. But I know it is the store as the authorization was done when the order was completed by the tills. So do not blame other people if your store is ***********. Nobody advises that the order will be late so if I did not phone the poor delivery guy would have had to turn away. You cannot deliver anytime you feel like Pick n Pay. That is why there is a schedule so people can actually arrange that somebody will be there to receive the order. This is the main reason why I mainly switched to Woolworths because Pick n Pay cannot fullfill their promises. What is next.</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply03 Mar 2017, 09:14
Official

Good day Pieter,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate Online Shopping experience.

Our Online store was experiencing technical difficulty which resulted in the orders being processed late

The issue has been addressed with our Online manager to avoid this happening in future.

Once again we sincerely apologise for the inconvenience caused.

Kind Regards

Anwar Mooideen