ONLINE ORDER: 5 DAYS LATE & NO UPDATE

You cannot use "an influx of online orders" as an excuse for my delivery now being FIVE DAYS LATE, despite my placing the order OVER THREE WEEKS AGO.

Your response to my initial complaint did not provide any information or guidance whatsoever. Can you still not even provide me with a rough timeframe of when to expect my order? It is now 4 days late and counting.

This does not qualify as providing a service as you aren't helping your customers anymore -- you are letting people down and frustrating them [and oftentimes at the very last minute.] You are taking advantage of the very little options we have RE online shopping. You are not even bothering to update your customers RE their orders that will be delivered late?

We do not know how much we should buy when going to the store now because +R10 000 delivery could arrive anywhere between the next 5 minutes and maybe next week? It is impossible to plan around this. You have to acknowledge that this is not fair and not something that is beyond the realm of your control. You can at the very least provide updates.

I made this order over 3 weeks ago and it is already 4 days late. I know things are crazy at the moment but there is no excuse for this level of disruption. At the very least, you should be able to give me a date for delivery -- you don't need to give a time, just the date. Please, we are just trying to get organized here and this "you'll get it when you get it" attitude is not fair to your loyal, long-time customers.

There is no point to online shopping if we have absolutely no idea when the delivery will be made. You are actually only complicating things for your customers -- you are well aware that we are trying to plan ahead and avoid going to the store as much as possible.

Surely this isn't too much to ask?