Online NON delivery service

I placed an online delivery and expected my goods to be delivered yesterday (I needed those items for a function that I was hosting last night) I got NO delivery - NO communication from PnP to say my goods where not coming. However you were able to deduct my bank account last week for the funds. I am now on hold for 50 min waiting for Ayanda to give me feedback. I am not sure you guys have a handle on your customer experience nor your operational processes. First and last time I am using PnP online delivery - however to bide my time while you'll make a feeble attempt to resolve my query - I will share my horrid experience on various social media platforms.