Online Nightmare Experience

<p>2/5 Benefits of Online Shopping FAIL!, 1 LAte on Delivery, 2 Easy budgeting What a joke! My Initial Purchase was for R2178.66. To my surprise R2589.58 was deducted out of my bank. On Delivery I had a ton of items not supp****. Items substituted which were unacceptable, the delivery guys not giving us enough time to check thoroughly, I returned items which were not credited. and ended up with a toaster double the price of the one i ordered (this i only saw after they left due to their pushy nature of wanting to leave). I was not contacted or asked if was willing to take any substitutes beforehand. Pick 'n Pay Terms and conditions state, and I quote" We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available." This was not done. I got a credit note, however according to my calculations, you are short paying me by R20.00 approx. Then there is the refund. Still Not in my bank account. Pick 'n Pay Online in my honest opinion is NOT WORTH THE TROUBLE!</p> <p>Oh you'll probably respond to the tune of this: </p> <p>Thank you for taking the time to contact Pick n Pay and for raising your concerns.</p> <p>Please accept our apologies for any inconvenience caused.</p> <p>Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.</p> <p>Yours Sincerely</p> <p>Marise Brown</p> <p> </p> <p>How about a Real Response?</p> <p> </p> <p>My Order Number is: ***</p>