GB
Gail B
1 reviews | Active since May 2019
13 May 2019, 11:37
Online grocery shopping Pick n Pay
To make life easier, or so I thought, I embarked on some online shopping. I am very disappointed.....Pick n Pay are often out of stock of items ordered, charge either R60 or R90 for delivery, make no effort to deliver the missing items a day later or two later free of charge, and it takes three working days for refund to come through as you pay when you place your order. This is costly and unnecessary. I will not be ordering online from Pick n Pay again.
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Pick n Pay's replyOfficial
13 May 2019, 13:09Good day Gail,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. Kindly take note that when an online order is placed and checked out, the payment for this order is not processed immediately however your banking details is saved with PayU.
The sms notification that you would receive from your bank is simply to advise you that your bank has set aside an X amount as a reservation amount for your online order but the payment is not processed until requested by our online time on the day of delivery.
The reservation amount is usually higher than the actual final sale amount to accommodate for any substitutes being sent out with your order if you have made provisions for your personal picker to give you a substitute item should the item you order not be available.
Pricing of substituted items may vary depending on the brand available. The final amount requested from your bank would be after goods have been picked & invoices which would be either on the day of delivery or the day before.
Any items listed under NOT SUPP**** on your invoice, means that you were not charged for these items as the online store did not have stock at the time of invoicing therefore there will be a zero amount at the end of the item.
Should you have any further queries please feel free to contact our call center on ***or click on this link for more information about online shopping.>>> www.pnp.co.za/tncs We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. Kindly take note that when an online order is placed and checked out, the payment for this order is not processed immediately however your banking details is saved with PayU.
The sms notification that you would receive from your bank is simply to advise you that your bank has set aside an X amount as a reservation amount for your online order but the payment is not processed until requested by our online time on the day of delivery.
The reservation amount is usually higher than the actual final sale amount to accommodate for any substitutes being sent out with your order if you have made provisions for your personal picker to give you a substitute item should the item you order not be available.
Pricing of substituted items may vary depending on the brand available. The final amount requested from your bank would be after goods have been picked & invoices which would be either on the day of delivery or the day before.
Any items listed under NOT SUPP**** on your invoice, means that you were not charged for these items as the online store did not have stock at the time of invoicing therefore there will be a zero amount at the end of the item.
Should you have any further queries please feel free to contact our call center on ***or click on this link for more information about online shopping.>>> www.pnp.co.za/tncs We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply13 May 2019, 13:09
Official
Good day Gail,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. Kindly take note that when an online order is placed and checked out, the payment for this order is not processed immediately however your banking details is saved with PayU.
The sms notification that you would receive from your bank is simply to advise you that your bank has set aside an X amount as a reservation amount for your online order but the payment is not processed until requested by our online time on the day of delivery.
The reservation amount is usually higher than the actual final sale amount to accommodate for any substitutes being sent out with your order if you have made provisions for your personal picker to give you a substitute item should the item you order not be available.
Pricing of substituted items may vary depending on the brand available. The final amount requested from your bank would be after goods have been picked & invoices which would be either on the day of delivery or the day before.
Any items listed under NOT SUPP**** on your invoice, means that you were not charged for these items as the online store did not have stock at the time of invoicing therefore there will be a zero amount at the end of the item.
Should you have any further queries please feel free to contact our call center on ***or click on this link for more information about online shopping.>>> www.pnp.co.za/tncs We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. Kindly take note that when an online order is placed and checked out, the payment for this order is not processed immediately however your banking details is saved with PayU.
The sms notification that you would receive from your bank is simply to advise you that your bank has set aside an X amount as a reservation amount for your online order but the payment is not processed until requested by our online time on the day of delivery.
The reservation amount is usually higher than the actual final sale amount to accommodate for any substitutes being sent out with your order if you have made provisions for your personal picker to give you a substitute item should the item you order not be available.
Pricing of substituted items may vary depending on the brand available. The final amount requested from your bank would be after goods have been picked & invoices which would be either on the day of delivery or the day before.
Any items listed under NOT SUPP**** on your invoice, means that you were not charged for these items as the online store did not have stock at the time of invoicing therefore there will be a zero amount at the end of the item.
Should you have any further queries please feel free to contact our call center on ***or click on this link for more information about online shopping.>>> www.pnp.co.za/tncs We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team