Online grocery order not delivered

I ordered groceries on the Pick n Pay ASAP app at approximately 12:43 yesterday, I have yet to receive my order for groceries which I paid R803 for.

The app says my groceries were delivered at 14:48 which never happened. I tried calling the store , Pick n Pay Crescent over 25 times with no answer. I also got through to customer service after 20 attempts who advised me that there is a back log and will raise my issue with the store and someone will call me.

I have not heard from anyone yet. Pick n Pay is totally useless and shouldn't even be allowed to offer such services to consumers. Their customer service is the worst. They don't even come close to Checkers and Woolies.

I regularly use Checkers and Woolies and NEVER once had any issues. This is the 2nd time I'm having this issue.

Please refund my money immediately or else you'll will be facing a legal issue here.