TC
Teneka C
1 reviews | Active since Jun 2020
20 Jun 2020, 10:11
Online experience
By far the worst online experience I've ever had. Completely disappointed in the lack of interest shown. I was notified at 7pm 19.06.2020 that an adjustment needed to be made by 5pm that day.. This order was placed several day prior and this is the first communication I receive??? Which makes no sense at all. My order is now canceled in which I've received and sms and email about this morning. Which tells me you are more interested in canceling orders than making them successful. I am completely frustrated as I was expecting this to be delivered today. This item is now out of stock and i am unable to purchase it. I will now be purchasing it elsewhere.
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Pick n Pay's replyOfficial
22 Jun 2020, 10:39Good day Teneka,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Technical Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Technical Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply22 Jun 2020, 10:39
Official
Good day Teneka,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Technical Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Technical Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team