IS
Ian S
1 reviews | Active since Jan 2013
15 Jun 2015, 10:08
Online does not work
I placed an order on Friday and selected collection at Kuilsriver PNP on Monday 15th between 9 and 10am. Its my day off, I rock up at PNP and they don't have my order for collection, not even sure who to phone to find out. They then ask if they can deliver once done. So, why would I ever use the online function again!? Pointless. I wasted my own time as well as paid a domestic worker that could not clean at all due to not having cleaning liquids etc. That was all in my shopping list I could not collect. Thx PNP for stuffing up my day and costing me more than I supposedly saved by shopping online. Never again!!!
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Replies (1)
Pick n Pay's replyOfficial
15 Jun 2015, 11:15Hello ianvs,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
Pick n Pay's reply15 Jun 2015, 11:15
Official
Hello ianvs,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,