DK
Dale K
1 reviews | Active since Oct 2018
16 Mar 2019, 13:11
Online Disaster Shopping
On Thursday I placed an online order for water. I made a collection booking at the PnP Hyper in Brackenfell for between 11:00 and 12:00. At 11:30 they told me that there is no stock of the water. When asked to speak to a manager I waited another 30min and no one pitched. I then left the store without any water or explanation or apology. My money hasn’t been returned to my account and I had to drive 30km to PnP Hyper. This is unacceptable!
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Pick n Pay's replyOfficial
22 Mar 2019, 15:47Good day Dale,
Please accept our sincere apologies for the delay in response to your complaint.
We have done a follow up on this complaint for you and have been advised by our Online Team as per below.
1. The online store did not have stock of the water you had ordered to fulfill your collection order for the 16th.
2. The call center was instructed to contact you to notify you of the out of stock item however they were unable to get a hold of you.
Our system does indicate that your order was only processed on Monday the 18th. Please confirm if you have picked up your order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Please accept our sincere apologies for the delay in response to your complaint.
We have done a follow up on this complaint for you and have been advised by our Online Team as per below.
1. The online store did not have stock of the water you had ordered to fulfill your collection order for the 16th.
2. The call center was instructed to contact you to notify you of the out of stock item however they were unable to get a hold of you.
Our system does indicate that your order was only processed on Monday the 18th. Please confirm if you have picked up your order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Pick n Pay's reply22 Mar 2019, 15:47
Official
Good day Dale,
Please accept our sincere apologies for the delay in response to your complaint.
We have done a follow up on this complaint for you and have been advised by our Online Team as per below.
1. The online store did not have stock of the water you had ordered to fulfill your collection order for the 16th.
2. The call center was instructed to contact you to notify you of the out of stock item however they were unable to get a hold of you.
Our system does indicate that your order was only processed on Monday the 18th. Please confirm if you have picked up your order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Please accept our sincere apologies for the delay in response to your complaint.
We have done a follow up on this complaint for you and have been advised by our Online Team as per below.
1. The online store did not have stock of the water you had ordered to fulfill your collection order for the 16th.
2. The call center was instructed to contact you to notify you of the out of stock item however they were unable to get a hold of you.
Our system does indicate that your order was only processed on Monday the 18th. Please confirm if you have picked up your order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.