1 reviews | Active since Oct 2017
Online customers don't matter
I have been a regular online shopping customer since inception of Pick and Pay online shopping. Creating a full shopping list is a time consuming process. I have always used the previous month's shop to quickly create the next month's shopping. Recently they changed their website and despite all my calls and emails trying to get my previous shop loaded on the new site - they are just refusing. No request was given prior to the new site launch to save previous shopping lists. Absolute disregard of a loyal customer of over 30 years.
Hi Liesel,
Thank you for taking the time to write to us.
Please accept our sincere apologies for the inconveniences caused to you.
Your complaint has been escalated to our technical team to be attended to . They are busy working on a solution to this problem.
The call centre will revert will feedback once received.
Kind regards,
Vanitha Venketas
Hi Liesel,
Thank you for taking the time to write to us.
Please accept our sincere apologies for the inconveniences caused to you.
Your complaint has been escalated to our technical team to be attended to . They are busy working on a solution to this problem.
The call centre will revert will feedback once received.
Kind regards,
Vanitha Venketas