Online Cancellation of Order without consent

Hi,

I was very displeased to open my email and see a cancellation of an order of mine, purchased on Sunday, on special for R1999.

I received no communication besides an email to say the order has been cancelled due to an issue on my card. I don't have a problem with there being an issue with my card but the service received in communicating and trying to get it resolved with the least amount of inconvenience is completely horrid.

In the email, instructions were provided to "replace the Order" so I did that, and after 4-5 attempts, it eventually worked which I was happy about but then I saw that the item was added to my cart with the original pricing of R2999 which is not acceptable at all.

I sat on the phone with a consultant for over 30-40 minutes to try and get this resolved and while he was pleasant - this whole experience has left me very dissatisfied as a consumer.

I use many online sites but this is the very first time I used PnP online and the process has been inconvenient and troublesome. All other sites take bank confirmation/authorisation immediately and for PnP, this is only done the day before an order, and then the order is cancelled without proper contact made with the consumer. You can imagine my frustration through all this, now I can't even seem to get my purchase at the price I know I purchased for :(

This is really not acceptable and has put me off PnP completely. I am awaiting feedback from the consultant but so far who ever he has spoken to has said they cannot process the purchase using the cost that I originally bought it at... which leaves me annoyed and very frustrated. If the final point of contact cannot resolve the issue so that I can re-order the product at the price I paid on Sunday - I will have to take this further as I feel this was extremely unnecessary and wrong.