KS
Keneuoe S

1 reviews | Active since May 2013

29 Apr 2025, 13:34

Ongoing Pricing Issues at Pick n Pay Killarney Mall

I would like to raise a concern regarding the ongoing issues I’ve experienced at your Killarney Mall branch. Unfortunately, I’ve reached a point where I no longer feel confident shopping at this store due to repeated pricing discrepancies and lack of proper in-store communication. On several occasions, I’ve noticed that prices displayed—particularly in the Fruit and Vegetable section—do not match what is charged at the tills. Most recently, there was confusion between the pricing of Red Seedless G****s and Globe G****s. This is not an isolated incident, and I now find myself feeling the need to carry a calculator when I shop there just to avoid being overcharged. Additionally, I attempted to purchase Tetley Teabags, which had no price displayed at all. Later, I picked up Stimorol chewing gum that was marked at R13.99—a price I’m fami**** with from other Pick n Pay stores. However, at the till, I was charged a different price once again. This inconsistency is frustrating, especially considering this has happened more than once. I raised my concerns with the store manager, who apologized, but I left the store feeling that nothing would actually change. It’s exhausting to have to double-check every price or feel like I'm in conflict with the cashiers, who are simply doing their jobs. For now, I’ve decided to shop elsewhere—my visit to Pick n Pay Southgate the other day was smooth and problem-free, which only highlights how problematic the Killarney branch has become. I’m sharing this feedback in the hope that it will help improve the shopping experience for other customers, especially those who may not notice or question the discrepancies. Transparent and accurate pricing is a basic expectation, and it’s disappointing to see it consistently mishandled. Thank you for taking the time to read this. I hope my concerns will be taken seriously and addressed.

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