Ongoing Poor Service and Unresolved Complaints from PnP ASAP

I’ve had ongoing issues with Pick n Pay ASAP for several months now, and despite submitting multiple complaints since the end of July, I have yet to receive a proper response. My complaints are either simply marked as “resolved” without any explanation or follow-up or just ignored, which is unacceptable.

My deliveries are almost always late, with one order arriving over three hours late and only after I phoned the store myself to ask where it was. The ASAP app is also extremely slow and frustrating to use.

It’s also disappointing that personalised PnP vouchers cannot be used on the ASAP app, only in-store. This makes no sense for customers who prefer or rely on online shopping.

To make matters worse, I’ve had repeatedly rude and unprofessional interactions with one of the delivery drivers. This was also raised in my complaints and I have heard nothing.

In over four months I have had 1 order arrive on time. This really highlights how unreliable the service has become. I am incredibly disappointed by the lack of accountability and communication from PnP ASAP, and it’s discouraging that these issues remain unresolved after months of trying to get answers. I have even tried contacting them on Facebook and was told it would be escalated but 2 weeks later nothing...

I am shocked at the customer service and the number of 1 star ratings here says a lot..