Ongoing Poor Service and Lack of Accountability

I am extremely frustrated with the poor service at Pick n Pay. This is the most convenient store for me, but the experience is consistently disappointing.

There are 9 tills available, yet only 2 are usually open (one of them being the cigarette counter). This happens regularly during month-end, weekends, and rush hour when queues are at their worst. I have complained to management several times, but nothing has changed.

Today I spent 20 minutes in the queue, asked to see the manager, and they refused to come out. After a long day and rushing from traffic, I was left standing in line unnecessarily, only to be ignored.

This level of service is unacceptable, and it feels like customers are not being considered at all. I hope Pick n Pay takes this feedback seriously and improves customer experience.